• BAG    0

    Your shopping bag is currently empty.

    ITEM TOTAL £0.00

RETURNS & EXCHANGE

RETURNS & EXCHANGE POLICY

30 Days Free Return

You can return any item to us within 30 days of receiving your original order, including sale items. 

Free returns are also available on our international orders.

OUR RETURNS POLICY

We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

All items that are sent back should include a completed returns form that has been provided in the order. Unidentified parcels may not be refunded.

BOXED ITEMS

  • Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. Please note that items returned without their box or in a damaged box will NOT be accepted.

  • For the purposes of hygiene reasons, underwear and swimwear must be tried on over underclothing. 

  • The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. Any items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

  • Always contact our customer service department with a picture of the faulty item first, and they will help you further. Do not send any faulty items back before contacting us first.

  • Exchanges can only be accepted for the same item(s) in a different size, subject to availability and will only be made once we have received the returned item(s). We cannot reserve any items for an exchange.

  • If you have received an item(s) as a gift you can exchange it for another size. If the requested size is not available, we will automatically issue a refund to the account / customer that placed and paid for the order. We cannot issue gift vouchers for returns.

HOW TO RETURN AN ITEM:

All items returned should be returned with a completed returns form. Unidentified parcels may not be refunded. We ask that you return your items to us within 30 days of receiving them. Simply follow the steps below:

If you are inside the threshold for FREE RETURNS

1. Complete the return form enclosed in your order.

2. Wrap the item securely making sure the completed return form is inside the package. 

3. Affix the DHL Free Returns Label provided to the outside of the package.  For returns outside of  EU countries please also fill in the commercial invoice supplied with your order

4. Contact DHL to book a free collection . You can book this in the United Kingdom by following this link:

http://www.dhl.co.uk/en/express/shipping/collection/speedbooking.html

Internationally, please look for instructions at http://www.dhl.com

Don’t forget to request proof of postage for your records.

RECEIVING A REFUND

Refunds will be made to you within 30 working days of the cancellation date of the order (for items not shipped) or from when the returned item(s) are received by WhizzKid.com. 

Refunds will be made to the same payment method/account that was used at the time of purchase.

Refunds will be made once we have accepted that the item(s)  are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

DUTIES ON RETURNS

Please note we are unable to refund delivery or import duties. However, after we have processed your return we can send you a copy of the credit note. Leave a note in your parcel or contact customer service so we can help you. 
You can send this to your local DHL / customs office for possible reimbursement of your customs charges. This is not something we can do for you.

CANCELLING YOUR ORDER

You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the full postage charge of your item(s) where the entire order is returned as new, i.e. are unworn and have been returned with the original packaging, including tags and where the delivery was paid for.

If your order has already been shipped, our customer service team will issue a refund as soon as we have the confirmation from our delivery company that the parcel is stopped in transit and returned to us.

HOW TO CANCEL YOUR ORDER

Please notify our Customer service Team in writing by email: help@whizzkid.com Upon receipt of your email, a confirmation email will be sent to you. In the instance where your order has already been delivered to you, please complete the Refund & Exchange form included with your order . Please note that WhizzKid.com reserve the right to refuse unidentified order returns.

If your order has already been shipped, our customer service team will issue a refund as soon as we have the confirmation from our delivery company that the parcel is stopped in transit and returned to us.